Payment and delivery
From the ordering process to the cost of shipping – here you will find all the important information you need to know about ordering from the Loxone webshop.
If you have any questions or require any assistance regarding your order, please email our orders team: [email protected]
Ways to pay
BACS
You can pay for all your orders in advance by bank transfer (BACS). We will only receive your payments at 10pm weekdays, regardless of using CHAPS or Faster Payments. We will therefore only be able to release your orders the following working day.
Credit/debit card
You can pay by credit or debit card. Just select “Credit Card” as “Payment Type”. We accept MasterCard and Visa.
Shipping costs
| Andorra | 29,90 € |
| Austria | 8,90 € |
| Australia | 99,90 € |
| Belgium | 11,90 € |
| Bulgaria | 19,90 € |
| Cyprus | 99,90 € |
| Czech Republic | 290 CZK |
| Denmark | 11,90 € |
| Germany | 11,90 € |
| Ecuador | 99,90 € |
| Estonia | 19,90 € |
| Finland | 19,90 € |
| France | 11,90 € |
| Greece | 19,90 € |
| Hungary | 11,90 € |
| Iceland | 39,90 € |
| India | 99,90 € |
| Italy | 11,90 € |
| Croatia | 19,90 € |
| Liechtenstein (innerhalb) | 10.90 CHF |
| Latvia | 19,90 € |
| Lithuania | 19,90 € |
| Luxembourg | 11,90 € |
| Malaysia | 99,90 € |
| Malta | 99,90 € |
| Netherlands | 11,90 € |
| Norway | 39,90 € |
| Poland | 14,90 € |
| Portugal | 19,90 € |
| Romania | 19,90 € |
| Saudi Arabia | 99,90 € |
| Switzerland (innerhalb) | 10.90 CHF |
| Sweden | 9,90 € |
| Slovakia | 11,90 € |
| Slowenia | 19,90 € |
| Spain | 19,90 € |
| UAE | 99,90 € |
| Ukraine | 39,90 € |
| Uzbekistan | 99,90 € |
Orders from third-party countries must be collected by the customer!
All prices excl. VAT.
Shipping times (Europe + UK)
Delivery times vary by country and are not guaranteed
Country: |
Average shipping time: |
| Austria, Germany, Czech Republic | 1-5 Working Days |
| Belgium, Slovakia, Italy, France | 2-6 Working Days |
| Hungary | 3-6 Working Days |
| Spain | 4-6 Working Days |
| United Kingdom | 1-2 Working Days* |
| Other EU countries | 2-10 Working Days |
*UK mainland 1-2 working days. For outlying areas, delivery may take 2-5 working days.
Orders placed and paid for by card by 2 PM (UK time) Monday – Friday will be dispatched that day. Payment made by BACS will only clear at 10pm and be applied the following business day at which point the order can be picked and shipped.
Our delivery times also depend on product availability. The availability of a product is displayed on the webshop page for that product. Deliveries may be part-shipped to avoid delays where some items are not available.
Shipping Surcharge
In previous years, we were always able to offer you a flat rate for shipping, regardless of the order quantity. With the addition of quadral products, some of which may require shipping by pallet, a shipping surcharge will apply with immediate effect. This £40 surcharge will only be charged once per order – regardless of the quantity ordered.
This only applies to select quadral items based on their weight and dimensions. This will be displayed in the webshop at checkout if it applies.
Additional information
Order processing
After submitting your order to us, you will receive an order confirmation via e-mail. When your order is shipped you will receive an invoice and a UPS tracking number so that you can follow its progress all the way to your door.
Foreign currency payments
Please note that the cost of transferring money from abroad must be met by the buyer. This is explicitly indicated in the transfer.
