Loxone Magazin / Stories & Inspiration / 24/7 SMARTStore of The Future: How BistroBox and Loxone Set New Standards for Franchise Companies
24/7 SMARTStore of The Future: How BistroBox and Loxone Set New Standards for Franchise Companies
Reading Time
Date
4 minutes
16. September 2024
Welcome to the future of 24/7 restaurants! BistroBox, with the support of Loxone, has developed Austria's first 24-hour pizzeria, revolutionizing the traditional concept of ordering a pizza. In this blog and video we will introduce you to BistroBox's innovative concept, explain the role of Loxone within it and show how all the stakeholders benefit from the collaboration - head office, franchisees, operators and end customers.
The Concept Behind BistroBox
BistroBox now operates 50 locations throughout Austria and offers a unique, fully automated experience for hungry customers. The heart of the concept is the fully automated pizza oven, which bakes fresh pizzas on the spot. Of course, drinks and coffees can also be included in the order, too! Customers can place their orders any time of day or night and collect them within just a few minutes, all without needing any staff assistance.
How Loxone Makes This Concept Possible
Loxone is a key component of the BistroBrain technology, automating lighting, climate, shading, and audio within the stores. But that’s not all. The Loxone system makes it possible to control the vending machines remotely, collect and analyse data from them, and integrate numerous other features into the store. The Loxone Miniserver continues to be the central hub, coordinating all processes and advancing the company’s digitalisation efforts.
A standout feature of a BistroBox store is the hybrid setup at the ‘service area of the future’. Here, BistroBox merges fully automated service with a ‘One Man Corner’, where a staff member provides an additional selection of products and cash payment options. This is controlled automatically via the Automatic Shading Function Block: if the roller blind is up, the kiosk displays the extra products and cash payment option. If the blind is down, it is not visible to guests at all and so is therefore unavailable at this time.
Thanks to Loxone’s open interface, various systems can interact smoothly with each other. For example, the pizza oven sends a signal to the Loxone system when the pizza is 10 seconds away from being done, and an audio file is sent to the Loxone system when the pizza is ready. The Audioserver then informs the customer that their pizza is ready for pickup. This advanced integration not only improves customer service, but also optimises operational processes.
Advantages of The Technology for Operators and Customers
The use of Loxone in BistroBox locations offers numerous advantages:
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- Efficient data management: All relevant data is collected and analysed centrally.
- Remote control: Devices can be rebooted remotely if required.
- Automation: Lighting, air conditioning and shading are controlled automatically.
- Real-time notifications: Customers are informed via audio files when their order is ready.
- Maximum comfort: The system works in the background to offer customers a pleasant ambience and perfect service.
- Flexibility: Hybrid concepts enable the integration of additional product ranges and cash payment options.
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