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FAQ

Najčastejšie otázky

Miniserver

Prečo nie je môj Miniserver dostupný v Config alebo App / Webového rozhranie z vnútornej siete (LAN)?

  • Skontrolujte nastavenie a kabeláž siete medzi Miniserverom a routerom
  • Pokiaľ má Miniserver stále adresu 192.168.1.77 z výroby, nastavte ho prosím pre vašu sieť:
    • Pripojte sa k Miniserveru napriamo pomocou sieťového kábla a upravte sieťové nastavenia. Detailný návod nájdete tu.

Prečo nie je môj Miniserver dostupný v Congif alebo App / Webovom rozhraní z vonkajšej siete (WAN)?

  • Prosím nastavte správne presmerovanie portov (port forwarding) na routeri, ku ktorému je pripojený Miniserver. Ak je port uzavretý, prosím kontaktujte sieťového administrátora, alebo poskytovateľa internetového pripojenia.
  • Zadajte port otvorený v routeri do Loxone Config pod možnosťou „Miniserver nastaviť -> Prístup“
  • Skontrolujte IP adresu, masku siete, defaultnú bránu, DNS server v Loxone Config a, ak treba, prenastavte ich pre kompatibilitu s vašou domácou sieťou. Viac informácií tu.
  • Skontrolujte prosím tiež, či je Miniserver registrovaný na www.loxone.com/cscz/login/.

Prečo môj Miniserver nejde spustiť?

  • Prosím skontrolujte stav LED na Miniserveru. Detaily nájdete pod týmto odkazom: Stavy LED
  • Prosím skontrolujte zdroj napájania 24V.
  • Ak sa k Miniserveru môžete pripojiť pomocou Config, ale Miniserver nefunguje, skontrolujte prosím SD kartu:
    • Zadajte následujúci príkaz do vášho prehliadača: IPMiniservera/dev/sys/sdtest
    • Pokiaľ sú vo výpise zobrazené chyby – napr. „error (1 1048576)“ – prosím vymeňte kartu za oficiálnu Loxone kartu a naformátujte ju so zálohou: Webshop , Záloha a formát SD karty

Poznámka: Jeden z najčastejších dôvodov poškodenia SD karty sú veľmi časté zápisy štatistík do Miniserveru. Ohľadom príliš častého zápisu Vás varuje Analýza projektu od verzie Config 9.0.

Extension

Prečo sú moje Extensions offline?

  • Skontrolujte stavy LED Extensions
  • Skontrolujte napájanie 24V
  • Skontrolujte kabeláž Loxone Linku a vykonajte opravu pokiaľ je nutná
  • Skontrolujte či je na konci Loxone Linku (po poslednom Extension) pripojený 120 ohmový rezistor.
  • Prosím pokračujte podľa tohto návodu: Diagnostika Extensions
Air Base Extension

Prečo sú moje Air zariadenia offline?

  • Skontrolujte napájanie Air zariadení
  • Pokiaľ nemá zariadenie dostatočný signál, posilnite ho pomocou externej antény alebo použite iný prvok ako zosilňovač. Zosilňovače sú automaticky akékoľvek Air zariadenie s pevným napájaním.
  • Po kontrole predchádzajúcich bodov skúste zariadenie odstrániť z programu, uložiť do Miniserveru a potom opätovne naučiť.

Prosím skontrolujte body v nasledujúcom zozname: Postup pri problémoch s technológiou Air

Intercom

Prečo nie je video Intercomu vidieť v Loxone app? Skontrolujte či je video modul Intercomu dosiahnuteľný na vnútornej sieti:

  • Skontrolujte či je Intercom napájaný POE adaptérom.
  • Skontrolujte sieťové pripojenie k Intercomu.
  • Ak IP adresu nemožno nájsť pomocou sieťového vyhľadávania v Loxone Config, pripojte sa pomocou sieťového kábla priamo k Intercomu pomocou notebooku a nastavte jeho sieťové nastavenie.
  • Tu nájdete detailné informácie ako sa pripojiť k sieťovému zariadenie napriamo pomocou notebooku: Sprevádzkovanie Miniservera.

 

  • Skontrolujte správnosť prihlasovacích údajov Intercomu zadaných v Loxone Config.
  • Skontrolujte sieťové nastavenia v Loxone Configu alebo video modulu: IP adresa, maska siete, defaultná brána, DNS.
  • Verzia Intercomu by mala byť vždy aktuálna. Informácie o aktualizácii nájdete tu.
  • Ak nie je video dostupné z externej siete, skontrolujte presmerovanie portov (port forwarding) video modulu na routeri. Ak je port zatvorený, kontaktujte prosím vášho sieťového administrátora, alebo poskytovateľa internetového pripojenia.
  • Ďalšie informácie o Intercomu nájdete v našej online dokumentácii.

Prečo nepočujem audio z Loxone Intercomu vo svojej Loxone aplikácii? Skontrolujte či je SIP modul dosiahnuteľný na sieti:

  • Skontrolujte či je Intercom napájaný POE adaptérom
  • Skontrolujte sieťové pripojenie k Intercomu
  • Ak IP adresu nie je možné nájsť pomocou sieťového vyhľadávania v Loxone Config, pripojte sa notebookom pomocou sieťového kábla priamo k Intercomu a nastavte jeho sieťové nastavenia.
  • Tu nájdete detailné informácie ako sa pripojiť k sieťovému zariadeniu napriamo pomocou notebooku: Sprevádzkovanie Miniservera
  • Skontrolujte správnosť prihlasovacích údajov Intercomu zadaných v Loxone Config.
  • Skontrolujte sieťové nastavenia v Loxone Config alebo video module: IP adresa, maska siete, defaultná brána, DNS.
  • Verzia Intercomu by mala byť vždy aktuálna. Informácie o aktualizácii nájdete tu.
  • Skontrolujte správnosť zadaných údajov SIP účtu vo webovom rozhraní Intercomu.

Ďalšie otázky?

Nenašli ste odpoveď na svoju otázku? Potom vyskúšajte vyhľadať v on-line dokumentácii (CZ) . Pokiaľ ani tam nenájdete riešenie svojho problému, vytvorte prosím ticket pre technickú podporu Radi vám pomôžeme!

 

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  • Produkty
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    • Audio 
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    [url] => https://www.loxone.com/sksk/inteligentny-dom/smart-home/ako-postavit-inteligentnu-domacnost/
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    [object_id] => 250729
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  • Spolupráca
    • Inštalačné firmy 
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    [ID] => 250731
    [title] => Inštalačné firmy
    [url] => https://www.loxone.com/sksk/spolupraca/
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    [object_id] => 85787
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    • Školenie 
      Array
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    [ID] => 250748
    [title] => Školenie
    [url] => https://www.loxone.com/sksk/spolupraca/skolenie/
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    [object_id] => 250748
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    • Developeri 
      Array
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    [ID] => 250733
    [title] => Developeri
    [url] => https://www.loxone.com/sksk/spolupraca/developeri/
    [classes] => Array
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    [object_id] => 85834
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        (
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    [target] => 
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    • Výrobcovia 
      Array
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    [ID] => 250734
    [title] => Výrobcovia
    [url] => https://www.loxone.com/sksk/spolupraca/vyrobcovia/
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    [object_id] => 250734
    [children] => Array
        (
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    [target] => 
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    • Dizajnéri a architekti 
      Array
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    [ID] => 250735
    [title] => Dizajnéri a architekti
    [url] => https://www.loxone.com/sksk/spolupraca/dizajneri-a-architekti/
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            [0] => 
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    [object_id] => 85860
    [children] => Array
        (
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    [target] => 
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    • Školy 
      Array
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    [ID] => 250736
    [title] => Školy
    [url] => https://www.loxone.com/sksk/spolupraca/skoly/
    [classes] => Array
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    [object_id] => 85868
    [children] => Array
        (
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    [target] => 
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    • Webináre zdarma 
      Array
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    [ID] => 282231
    [title] => Webináre zdarma
    [url] => https://www.loxone.com/sksk/lp/evergreen-intro-webinar/
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    [object_id] => 281190
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    [target] => 
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  • Podpora
    • Dokumentácia 
      Array
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    [ID] => 250738
    [title] => Dokumentácia
    [url] => https://www.loxone.com/cscz/kb/
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            [0] => 
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    [object_id] => 250738
    [children] => Array
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    [target] => 
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    • Údajové listy 
      Array
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    [ID] => 250739
    [title] => Údajové listy
    [url] => https://www.loxone.com/enen/datasheets/
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    [object_id] => 250739
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    • Loxone Support Community 
      Array
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    [ID] => 250740
    [title] => Loxone Support Community
    [url] => https://www.loxone.com/cscz/podpora/dotazy/
    [classes] => Array
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    [object_id] => 250740
    [children] => Array
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    [target] => 
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    • My Support Tickets 
      Array
(
    [ID] => 250741
    [title] => My Support Tickets
    [url] => https://www.loxone.com/sksk/id/my-support-tickets/
    [classes] => Array
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            [0] => 
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    [object_id] => 86312
    [children] => Array
        (
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    [target] => 
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    • Kontakty 
      Array
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    [ID] => 250742
    [title] => Kontakty
    [url] => https://www.loxone.com/sksk/o-nas/kontakty/
    [classes] => Array
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            [0] => 
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    [object_id] => 85692
    [children] => Array
        (
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    [target] => 
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    • Na stiahnutie 
      Array
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    [ID] => 250743
    [title] => Na stiahnutie
    [url] => https://www.loxone.com/sksk/podpora/na-stiahnutie/
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    [object_id] => 250743
    [children] => Array
        (
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    [target] => 
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    • Obchodné podmienky 
      Array
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    [ID] => 253532
    [title] => Obchodné podmienky
    [url] => https://www.loxone.com/sksk/impresum-a-vop/obchodne-podmienky/
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    [object_id] => 253532
    [children] => Array
        (
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    [target] => 
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    • Platba a doprava 
      Array
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    [ID] => 253534
    [title] => Platba a doprava
    [url] => https://www.loxone.com/sksk/kupit/platba-a-doprava/
    [classes] => Array
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    [object_id] => 85783
    [children] => Array
        (
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    [target] => 
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  • O nás
    • Misia 
      Array
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    [ID] => 255223
    [title] => Misia
    [url] => https://www.loxone.com/sksk/o-nas/misia/
    [classes] => Array
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    [object_id] => 255223
    [children] => Array
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    [target] => 
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    • Kariéra 
      Array
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    [ID] => 255225
    [title] => Kariéra
    [url] => https://www.loxone.com/sksk/o-nas/kariera/
    [classes] => Array
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            [0] => 
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    [object_id] => 255225
    [children] => Array
        (
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    [target] => 
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    • Loxone Group 
      Array
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    [ID] => 255227
    [title] => Loxone Group
    [url] => https://www.loxone.com/sksk/o-nas/loxone-group/
    [classes] => Array
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            [0] => 
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    [object_id] => 255227
    [children] => Array
        (
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    [target] => 
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    • Kontakty 
      Array
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    [ID] => 255229
    [title] => Kontakty
    [url] => https://www.loxone.com/sksk/o-nas/kontakty/
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    [object_id] => 255229
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    [target] => 
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    • Tlačové materiály 
      Array
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    [ID] => 255231
    [title] => Tlačové materiály
    [url] => https://www.loxone.com/sksk/o-nas/tlacove-materialy/
    [classes] => Array
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            [0] => 
        )

    [object_id] => 255231
    [children] => Array
        (
        )

    [target] => 
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    • Napísali o nás 
      Array
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    [ID] => 281554
    [title] => Napísali o nás
    [url] => https://www.loxone.com/sksk/o-nas/napisali-o-nas/
    [classes] => Array
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            [0] => 
        )

    [object_id] => 254537
    [children] => Array
        (
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    [target] => 
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    • Loxone Campus 
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    [ID] => 302824
    [title] => Loxone Campus
    [url] => https://www.loxone.com/sksk/loxone-campus/
    [classes] => Array
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    [object_id] => 302824
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