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Reklamácia a vrátenie tovaru

Prosíme držte sa nasledujúcich pokynov pri uplatňovaní reklamácie či v prípade vrátenia tovaru v ochrannej lehote. Umožní to rýchle a jednoduché vybavenie. Ďakujeme.

 

1. Kontaktujte nás

Ak máte podozrenie na chybu niektorého z našich produktov, kontaktujte nás:

telefonicky na: +420 380 429 011 alebo +421 233 872 141
alebo
e-mailom: [email protected]

Obratom vás kontaktujeme s číslom reklamácie a ďalšími pokynmi. Vaša e-mailová adresa musí byť zhodná s vašim zákazníckym účtom. Ak účet nemáte, vytvorte si ho prosím tu. V prípade problémov nám zavolajte na +420 380 429 011 alebo +421 233 872 141. Tovar musí byť nepoužitý a v originálnom nepoškodenom obale. Dopravu pri vrátení tovaru hradí kupujúci.

 Vždy je nutné uviesť sériové číslo a číslo faktúry, na ktorej je produkt vyúčtovaný. Ak bude potrebná ďalšia diagnostika, bude vás kontaktovať náš technik.

V prípade prijatia požiadavky vám bude vygenerované reklamačné číslo a budete informovaný ohľadom ďalšieho postupu (akým spôsobom tovar zaslať späť a možnosť odoslania náhradného zariadenia).

Ak sa zasielali do inštalácie náhradné zariadenia, je vždy fakturované. Či vystavenú faktúru uhradiť vám bude oznámené až s výsledkom reklamácie. Vyčkajte prosím na pokyny technickej podpory.

V prípade zaslania bez vopred prideleného reklamačného čísla vám naúčtujeme režijný poplatok 15 €. Tento poplatok účtujeme tiež v prípade neoprávnenej reklamácie (napr. vypršaní záručnej či garantované doby).

 

 

2. Balenie a zaslanie tovaru

Tovar zasielajte dôkladne zabalený, pokiaľ možno v originálnom predajnom balení a ďalšej ochrannej vrstve. Balenie zreteľne označte vrátane spätnej adresy a prideleného reklamačného čísla. Neoznačené zásielky neprijímame. Následne zašlite na adresu:

Loxone s.r.o.
U Staré trati 1775/3
České Budějovice
370 11 Česká republika

My ich za vás pošleme k vybaveniu (posúdenie) do Rakúska. Prípadne ich môžete po predchádzajúcej dohode poslať priamo do Rakúska:

Loxone Electronics GmbH
Abteilung RMA
Smart Home 1
4154 Kollerschlag
Österreich

Nezabudnite, prosím pridať do balenia kópiu faktúry pre potvrdenie záruky.

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    [object_id] => 86131
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    [object_id] => 86115
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    [target] => 
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    [object_id] => 88206
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    [object_id] => 86139
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    [object_id] => 86177
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    • Audio 
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    [object_id] => 90434
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    • Loxone Exosphere 
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    • Intercom 
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    • Touch Pure Flex 
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        (
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    [target] => 
)
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    [children] => Array
        (
        )

    [target] => 
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    • Údajové listy 
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    [ID] => 250739
    [title] => Údajové listy
    [url] => https://www.loxone.com/enen/datasheets/
    [classes] => Array
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    [object_id] => 250739
    [children] => Array
        (
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    • Loxone Support Community 
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    [ID] => 250740
    [title] => Loxone Support Community
    [url] => https://www.loxone.com/cscz/podpora/dotazy/
    [classes] => Array
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    [object_id] => 250740
    [children] => Array
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    • My Support Tickets 
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    [ID] => 250741
    [title] => My Support Tickets
    [url] => https://www.loxone.com/sksk/id/my-support-tickets/
    [classes] => Array
        (
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    [object_id] => 86312
    [children] => Array
        (
        )

    [target] => 
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    • Kontakty 
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    [ID] => 250742
    [title] => Kontakty
    [url] => https://www.loxone.com/sksk/o-nas/kontakty/
    [classes] => Array
        (
            [0] => 
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    [object_id] => 85692
    [children] => Array
        (
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    [target] => 
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    • Na stiahnutie 
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    [title] => Na stiahnutie
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    [classes] => Array
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    [object_id] => 250743
    [children] => Array
        (
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    [target] => 
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    • Obchodné podmienky 
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    [ID] => 253532
    [title] => Obchodné podmienky
    [url] => https://www.loxone.com/sksk/impresum-a-vop/obchodne-podmienky/
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        (
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    [object_id] => 253532
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        (
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    [target] => 
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    • Platba a doprava 
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    [title] => Platba a doprava
    [url] => https://www.loxone.com/sksk/kupit/platba-a-doprava/
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    [object_id] => 85783
    [children] => Array
        (
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    [target] => 
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  • O nás
    • Misia 
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    [title] => Misia
    [url] => https://www.loxone.com/sksk/o-nas/misia/
    [classes] => Array
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    [object_id] => 255223
    [children] => Array
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    • Kariéra 
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    [title] => Kariéra
    [url] => https://www.loxone.com/sksk/o-nas/kariera/
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    [object_id] => 255225
    [children] => Array
        (
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    [target] => 
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    • Loxone Group 
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    [title] => Loxone Group
    [url] => https://www.loxone.com/sksk/o-nas/loxone-group/
    [classes] => Array
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    [object_id] => 255227
    [children] => Array
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    [target] => 
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    • Kontakty 
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    [ID] => 255229
    [title] => Kontakty
    [url] => https://www.loxone.com/sksk/o-nas/kontakty/
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    [object_id] => 255229
    [children] => Array
        (
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    [target] => 
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    • Tlačové materiály 
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    [title] => Tlačové materiály
    [url] => https://www.loxone.com/sksk/o-nas/tlacove-materialy/
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        (
            [0] => 
        )

    [object_id] => 255231
    [children] => Array
        (
        )

    [target] => 
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    • Napísali o nás 
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    [title] => Napísali o nás
    [url] => https://www.loxone.com/sksk/o-nas/napisali-o-nas/
    [classes] => Array
        (
            [0] => 
        )

    [object_id] => 254537
    [children] => Array
        (
        )

    [target] => 
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    • Loxone Campus 
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    [title] => Loxone Campus
    [url] => https://www.loxone.com/sksk/loxone-campus/
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        (
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    [object_id] => 302824
    [children] => Array
        (
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